I am considering integrating WhatsApp via Twilio into Kommo CRM, but before creating a Twilio account, I need to understand what data is available from the WhatsApp-Kommo synchronization (in contact notes).

Currently, the WA Light integration in Kommo provides only limited data, which is insufficient for my use case. Specifically, I need to determine:

Was the note created manually or via WhatsApp sync? If it was created via WhatsApp sync, does it indicate a message from the client to me or from me to the client? Here’s an example of the JSON data currently available:

{
    "id": 5683566,
    "entity_id": xxxx,
    "created_by": xxxx,
    "updated_by": xxxx,
    "created_at": 1738001594,
    "updated_at": 1738047620,
    "responsible_user_id": xxxx,
    "group_id": 0,
    "note_type": "common",
    "params": {
        "text": "..."
    }
}

However, I do not see any fields explicitly indicating whether the note was manually created or generated by WhatsApp sync, nor any information on message direction (incoming/outgoing).

Has anyone worked with this integration before? Does Kommo provide additional metadata in the notes or another API endpoint where this data is available?

Thanks in advance for any insights!