When the agent is speaking and the user interupts them the agent starts to gather the input even when they are speaking. How do I prevent this?

Here is my init of the Conversation Relay.

const response = new twilio.twiml.VoiceResponse();
            const connect = response.connect();
            const conversationRelay = connect.conversationRelay({
                url: `wss://${serverBaseUrl}/conversation-relay`,
                welcomeGreeting: "Hi! This is reservations. I see you are wanting to reserve a room at The Venetian Resort In Las Vegas. Can I begin by getting your name please?",
                transcriptionProvider: "deepgram",
                //voice: "en-AU-Journey-D",
                //ttsProvider: "Elevenlabs",
                //voice: "Jessica-flash_v2_5",
                //voice: "Charlie-flash_v2_5",
                //speechModel: "nova2-general",
                ttsProvider: "google",
                voice: "en-GB-Journey-F",
                dtmfDetection: "true",
                interruptByDtmf: "true",
                debug: "true",
                //interruptible: false,
                //welcomeGreetingInterruptible: false
            });

When the agent is speaking and the user interupts them the agent starts to gather the input even when they are speaking. How do I prevent this?

Here is my init of the Conversation Relay.

const response = new twilio.twiml.VoiceResponse();
            const connect = response.connect();
            const conversationRelay = connect.conversationRelay({
                url: `wss://${serverBaseUrl}/conversation-relay`,
                welcomeGreeting: "Hi! This is reservations. I see you are wanting to reserve a room at The Venetian Resort In Las Vegas. Can I begin by getting your name please?",
                transcriptionProvider: "deepgram",
                //voice: "en-AU-Journey-D",
                //ttsProvider: "Elevenlabs",
                //voice: "Jessica-flash_v2_5",
                //voice: "Charlie-flash_v2_5",
                //speechModel: "nova2-general",
                ttsProvider: "google",
                voice: "en-GB-Journey-F",
                dtmfDetection: "true",
                interruptByDtmf: "true",
                debug: "true",
                //interruptible: false,
                //welcomeGreetingInterruptible: false
            });

• node.js
• twilio
• twilio-conversations

1 Answer 1

I see in your code snippet you have interruptible commented out. By default this is set to true - meaning the agent IS interruptible.

You can accomplish what you're after by setting interruptible to false. Meaning the agent will continue to speak, even when the user attempt to talk over it.

More details on these parameters is located at https://www.twilio/docs/voice/twiml/connect/conversationrelay