I'm trying to generate a permanent access token for my WhatsApp API app on Meta Developers. I followed these steps:
- Created a System User under my Business Manager.
- Assigned the app as an asset to the System User.
- Clicked Generate Token, selected the correct app, and selected the required permissions.
However, after completing the process, I received this pop-up:
Approval needed: We’re always looking out for the safety of our community. To help keep this account safe, we need someone else on this business to approve this request. We’ve already notified someone from your business, and you don’t need to do anything else.
The issue is that we have five accounts connected to this Business Manager, and none of them received an email or notification to approve the request.
Previously, after completing the Generate Token process, the token is provided immediately without requiring additional approval.
Where can we find this approval request?
I'm trying to generate a permanent access token for my WhatsApp API app on Meta Developers. I followed these steps:
- Created a System User under my Business Manager.
- Assigned the app as an asset to the System User.
- Clicked Generate Token, selected the correct app, and selected the required permissions.
However, after completing the process, I received this pop-up:
Approval needed: We’re always looking out for the safety of our community. To help keep this account safe, we need someone else on this business to approve this request. We’ve already notified someone from your business, and you don’t need to do anything else.
The issue is that we have five accounts connected to this Business Manager, and none of them received an email or notification to approve the request.
Previously, after completing the Generate Token process, the token is provided immediately without requiring additional approval.
Where can we find this approval request?
Share Improve this question edited Mar 6 at 17:03 TylerH 21.1k79 gold badges79 silver badges114 bronze badges asked Mar 6 at 11:17 rawd altajorerawd altajore 12 bronze badges1 Answer
Reset to default 0I found the solution:
1. Navigate to Meta Business Suite.
2. Go to Requests (found in the left sidebar).
3. Click on other requests.
4. Another person in the business account can approve the request there.