I'm trying to use Zendesk API to read information from all the chats from the company but so far it has been a difficult pat. First thing I don't know if it is possible that with an Administrator user I can read all the chats from every user on the company.

Now, I'm trying to use the API to do it, It has been more difficult that I expected because I don't know if I must create an API Client on the Zendesk Chat page or if I should create it on the Administration Center on the section Zendesk API or on the Chat API.

Either way, the only thing that has (kinda) worked for me is creating and API Client on the Zendesk Chat () page with my current (admin) user. Using the information from this page I manage to create this url to have a token:

;client_id=my_client_id&scope=read%20chat&subdomain=my_subdomain

There I was able to obtain a token when I copied it from the redirected page. Afterwards, I use the token like this:

curl  -H "Authorization: Bearer the_token"

I expected to see information from all the chats from everyone but the response was: {"chats": [], "count": 0}, so after this response from the server I don't know If the API Client I created was the right one and if it is even possible to do what I want.

Hope someone can guide me on these.

Thanks.