I have google maps api v3 embedded into my website and it all worked fine up until a couple of weeks back. Within the last weeks, every now and then the map tiles (only the map, satellite tiles work fine all the time) fail to load for a couple of hours, sometimes days. Along with that i get the following two 403 error messages:

[Error] Failed to load resource: the server responded with a status of 403 
(Forbidden) (ViewportInfoService.GetViewportInfo, line 0)
.GetViewportInfo

[Error] Failed to load resource: the server responded with a status of 403 
(Forbidden) (AuthenticationService.Authenticate, line 0)
.Authenticate

It seems like something with the authentication goes wrong. However, i am nowhere near the maximum number of calls to the api per day. Moreover, the map controls as well as the satellite tiles (when i switch over to them) load without problems.

The issue occurs randomly a few times a week for a couple of ours, up to an entire day. Most of the time everything works fine.

Has anybody experienced such issues before or any idea on what could be going wrong?

Update feb 2016: still dealing with the same problem

Upon closer examination, it appears that every time after updating the website the map tiles work for a couple of days, before the 403 messages appear again.

Usage statistics in the google developper console show that I barely ever exceed 100 requests per day, so usage limits should not be a problem at all.

By now I did request a new API key to see if that would help. After I changed the key, like after a site update for a couple of days everything was working fine, however by now we are back at the same old situation

I have google maps api v3 embedded into my website and it all worked fine up until a couple of weeks back. Within the last weeks, every now and then the map tiles (only the map, satellite tiles work fine all the time) fail to load for a couple of hours, sometimes days. Along with that i get the following two 403 error messages:

[Error] Failed to load resource: the server responded with a status of 403 
(Forbidden) (ViewportInfoService.GetViewportInfo, line 0)
http://maps.googleapis./maps/api/js/ViewportInfoService.GetViewportInfo

[Error] Failed to load resource: the server responded with a status of 403 
(Forbidden) (AuthenticationService.Authenticate, line 0)
http://maps.googleapis./maps/api/js/AuthenticationService.Authenticate

It seems like something with the authentication goes wrong. However, i am nowhere near the maximum number of calls to the api per day. Moreover, the map controls as well as the satellite tiles (when i switch over to them) load without problems.

The issue occurs randomly a few times a week for a couple of ours, up to an entire day. Most of the time everything works fine.

Has anybody experienced such issues before or any idea on what could be going wrong?

Update feb 2016: still dealing with the same problem

Upon closer examination, it appears that every time after updating the website the map tiles work for a couple of days, before the 403 messages appear again.

Usage statistics in the google developper console show that I barely ever exceed 100 requests per day, so usage limits should not be a problem at all.

By now I did request a new API key to see if that would help. After I changed the key, like after a site update for a couple of days everything was working fine, however by now we are back at the same old situation

• javascript
• google-maps
• google-maps-api-3

• How are you loading the API? – geocodezip Commented Jun 22, 2015 at 13:21
• I'm loading the javascript directly from google's servers: <script src="maps.googleapis./maps/api/js"></script> – Erik Verboom Commented Jun 22, 2015 at 14:32
• If you don't use a key, the quota is per-domain. Are you on a shared domain? It's possible that somebody else is using your quota. – Yaniv Commented Jun 23, 2015 at 3:37
• I use my own key, just didn't want to print it publicly here ;). I also checked the usage statistics with google. The maximum number of api calls per day that i reached were about 150, so that should not be the problem. – Erik Verboom Commented Jun 23, 2015 at 13:45
• I don't think that it's authentication-issue, usually you would see an alert when authetication fails. Try to clear the browser-cache. – Dr.Molle Commented Jun 23, 2015 at 23:10

2 Answers 2

So, finally this seems to be solved. It turns out that the problem was that I handled the included google maps javascript file with symfony's assetic. This caused the file to be cached on my webserver, and served to my users from there, which in turn triggered google's security measures to prevent tile scraping, causing the 403 responses.

The solution was very simpel, to use simple <script src=".."></script> tags instead of assetic's and twig's {% javascripts '..' %} tag.

Why this only caused problems with the map, and not with the satellite images, i have no idea!

Solved the same issue on GMaps API on WordPress site.

Issue was caused by aggressive caching.

Purging W3 Total Cache solved the issue for now. Setting less aggressive caching policy should prevent the issue from happening again.