I am under Windows 11 - 24H2.
I wrote an Installshield installation. I'm having problems with the installation, or at least slowness during the installation. When I start the installation from Windows Explorer, Installshield displays the startup (preparing …) box and freezes for 2-3 minutes, the progress bar is around 75%. After 2-3 minutes, the application is launched, installed and finished.
Using 'Process explorer' application, I see that Installshield instantiates 6 ISBEW64.exe processes instead of the usual 2.
When the installation is completed, the ISBEW64.exe processes are not destroyed.
If I now start the installation from a command window (cmd.exe), everything goes well: the installation starts quickly, is not blocked and all processes are closed at the end of the installation.
Can you help me?
Kind regards Bernard
I try to put traces in my Installshield project but the issue isn't in my code but before my code is used. I put a message box display in Initialization - OnBegin function and the installation is blocked before this code (message box). I guess there is an issue/conflict with my PC and Installshield engine but what ?
Here are few information:
From Windows
EnvForCOTDR_setup.exe (27744) InstallScript Setup Launcher Unicode C:\Temp\EnvForCOTDR_setup.exe ASN ASN\quentri1 "C:\Temp\EnvForCOTDR_setup.exe" 20/02/2025 10:43:22 n/a
EnvForCOTDR_setup.exe (24224) InstallScript Setup Launcher Unicode C:\Users\quentri1\AppData\Local\Temp\{2DBDA5E6-75EE-4E84-9DB2-0580EC562E6C}\EnvForCOTDR_setup.exe <graph> ASN ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{2DBDA5E6-75EE-4E84-9DB2-0580EC562E6C}\EnvForCOTDR_setup.exe -package:"C:\Temp\EnvForCOTDR_setup.exe" -no_selfdeleter -IS_temp -media_path:"C:\Users\quentri1\AppData\Local\Temp\{2DBDA5E6-75EE-4E84-9DB2-0580EC562E6C}\Disk1\" -tempdisk1folder:"C:\Users\quentri1\AppData\Local\Temp\{2DBDA5E6-75EE-4E84-9DB2-0580EC562E6C}\" -IS_OriginalLauncher:"C:\Users\quentri1\AppData\Local\Temp\{2DBDA5E6-75EE-4E84-9DB2-0580EC562E6C}\Disk1\EnvForCOTDR_setup.exe" 20/02/2025 10:43:23 n/a
ISBEW64.exe (21900) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{3931ED7F-71E2-43B2-9581-8925B323CE67} 20/02/2025 10:43:26 n/a
ISBEW64.exe (18596) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{6827B015-68CF-45EB-AEDC-22474134B7FB} 20/02/2025 10:43:58 n/a
ISBEW64.exe (28068) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{0275A5C5-9F2C-46EC-8823-55D5EBD38B1F} 20/02/2025 10:44:29 n/a
ISBEW64.exe (26960) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{01732A8B-E8B8-4A87-9E07-94DC8FB2E7BE} 20/02/2025 10:45:01 n/a
ISBEW64.exe (27076) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{83B8EAF8-A218-477F-93BA-0F44C33E4F6B} 20/02/2025 10:45:32 n/a
ISBEW64.exe (27284) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{74635EBE-076E-42D9-8B74-CAA4C428AF90}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{E6D9C0C7-E662-4B69-87A7-2482AD2EF7AE} 20/02/2025 10:46:03 n/a
From CMD
EnvForCOTDR_setup.exe (928) InstallScript Setup Launcher Unicode C:\Temp\EnvForCOTDR_setup.exe ASN ASN\quentri1 EnvForCOTDR_setup.exe 20/02/2025 10:32:09 n/a
EnvForCOTDR_setup.exe (10552) InstallScript Setup Launcher Unicode C:\Users\quentri1\AppData\Local\Temp\{646551F1-9D03-434B-B1ED-1B36B64EFB2D}\EnvForCOTDR_setup.exe <graph> ASN ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{646551F1-9D03-434B-B1ED-1B36B64EFB2D}\EnvForCOTDR_setup.exe -package:"C:\Temp\EnvForCOTDR_setup.exe" -no_selfdeleter -IS_temp -media_path:"C:\Users\quentri1\AppData\Local\Temp\{646551F1-9D03-434B-B1ED-1B36B64EFB2D}\Disk1\" -tempdisk1folder:"C:\Users\quentri1\AppData\Local\Temp\{646551F1-9D03-434B-B1ED-1B36B64EFB2D}\" -IS_OriginalLauncher:"C:\Users\quentri1\AppData\Local\Temp\{646551F1-9D03-434B-B1ED-1B36B64EFB2D}\Disk1\EnvForCOTDR_setup.exe" 20/02/2025 10:32:13 n/a
ISBEW64.exe (6424) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{581603C3-A226-4477-9EA4-19EC3F114568} 20/02/2025 10:32:18 n/a
ISBEW64.exe (26480) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{FFB1CDB4-78D4-4966-96A1-DCDEB10B1269} 20/02/2025 10:32:18 20/02/2025 10:32:18
ISBEW64.exe (23084) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{987FB4FF-0BDE-408A-8DA5-BD818ABC9725} 20/02/2025 10:32:18 20/02/2025 10:32:18
ISBEW64.exe (27196) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{46FE1CBE-3C43-4579-9CD6-CDC5D9C45227} 20/02/2025 10:32:18 20/02/2025 10:32:18
ISBEW64.exe (25652) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{561CFD18-4370-4D48-BBFA-CD0162CEF39B} 20/02/2025 10:32:18 20/02/2025 10:32:18
ISBEW64.exe (16132) InstallShield (R) 64-bit Setup Engine C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe <graph> Flexera ASN\quentri1 C:\Users\quentri1\AppData\Local\Temp\{FEFDB108-0256-43AD-BED4-BDA390382418}\ISBEW64.exe {EFB7539B-24F3-46B6-AF6E-3B021B51EFEF}:{437085FD-C3CB-403A-9257-69A8C330C9F0} 20/02/2025 10:32:22 n/a
Using Process Monitor, I see that the starts from Windows Explorer or CMD are similar until the two following screen captures :
From Windows Explorer:
enter image description here
From CMD:
enter image description here
In 'Windows Explorer' part, we can see that nothing happens between 20/02/2025 10:43:26,5891415 and 20/02/2025 10:43:57,7696129, all seems blocked.
In 'CMD' part, no issues.
I hope it could help.
Kind regards.