I'm encountering an issue where my Flutter app is stuck on the splash screen on a specific Android device. The app works perfectly fine on emulators and other devices, but it's consistently freezing on the splash screen on my test device.

I've already tried reinstalling the app from the Play Store, but the issue persists. Although, I tried downloading the app bundle directly and installing it on the device. Then, it works!

The problem persists when the app is downloaded from the Play Store. The only way to get the app to proceed past the splash screen is to clear the app data. However, this is not a viable solution for some users.

I've checked Sentry for any related logs, but there are no errors reported.

Here are the details of the problematic device:

Device: Samsung Galaxy Z Flip3 One UI Version: 6.1.1 Android Version: 14 Google Play System Update: January 1, 2025

I'm looking for potential causes for this issue and any suggestions for troubleshooting or resolving it.

Thank you in advance for your help!

• Redeployed to AppStore and reinstalled -> Failed
• Installed the app bundle directly on the device -> Success
• Installed from AppStore, cleared app data, and then launched -> Success

I'm encountering an issue where my Flutter app is stuck on the splash screen on a specific Android device. The app works perfectly fine on emulators and other devices, but it's consistently freezing on the splash screen on my test device.

I've already tried reinstalling the app from the Play Store, but the issue persists. Although, I tried downloading the app bundle directly and installing it on the device. Then, it works!

The problem persists when the app is downloaded from the Play Store. The only way to get the app to proceed past the splash screen is to clear the app data. However, this is not a viable solution for some users.

I've checked Sentry for any related logs, but there are no errors reported.

Here are the details of the problematic device:

Device: Samsung Galaxy Z Flip3 One UI Version: 6.1.1 Android Version: 14 Google Play System Update: January 1, 2025

I'm looking for potential causes for this issue and any suggestions for troubleshooting or resolving it.

Thank you in advance for your help!

• Redeployed to AppStore and reinstalled -> Failed
• Installed the app bundle directly on the device -> Success
• Installed from AppStore, cleared app data, and then launched -> Success

• android
• flutter
• mobile
• app-store

1 Answer 1

I think it's because of Android version 14, try updating to a higher version, I'm also having that error.