使用用windows update更新时，一直卡在正在下载更新 0%

一直没有任何反应，排查过网络层面没有做限制

使用下载的msu离线安装包，也一直卡在  “将程序包复制到windows更新缓存”  这一步，无法继续进行

查看windows日志后发现有一个警告和一个报错日志，可能和无法更新有关

MS Filtering Engine Update process was unsuccessful to download the engine update for Microsoft from Primary Update Path.

Update Path:http://amupdatedl.microsoft/server/amupdate

UpdateVersion:0

Reason:"There was a catastrophic error while attempting to update the engine. Error: DownloadEngine failed and there are no further update paths available.Engine Id: 1 Engine Name: Microsoft"

MS Filtering Engine Update process has timed out on the download of an update for Microsoft engine.

请问这是什么问题，需要如何排查解决？